Refund policy
Last updated: September 21, 2026
We offer a 30-day return request window. You have 30 days after receiving your order to contact us and request a return.
How to Start a Return
Before sending anything back, email AussieBetta.service@hotmail.com with your order number and the reason for your request. If the item is damaged, defective, or incorrect, please also include clear photos of the item and packaging.
Our team generally reviews requests within 2–3 business days. Returns sent without prior authorization or without the customer code supplied by our support team may be delayed or refused by the warehouse.
Return Eligibility
For customer-preference returns, including change-of-mind requests or a product not meeting personal expectations, the item must be unused, unopened, and in its original condition and packaging. Proof of purchase is required.
For hygiene and safety reasons, opened or used skincare products are not eligible for a customer-preference return unless the item is defective, damaged, incorrect, or consumer law requires otherwise.
Customer-Preference Returns
- Approved customer-preference returns must be sent to our authorized U.S. return facility.
- The customer is responsible for the cost of return shipping and should use a trackable service.
- If the original order qualified for free shipping, the original standard outbound shipping cost will be deducted from the refund: $8 USD for U.S. orders and $10 USD for international orders.
- Any shipping charge actually paid on the original order is non-refundable unless required by law.
Authorized Return Address
Do not send a return until our support team has approved it and supplied your customer code.
Recipient: Cindy + customer code provided by Aussie Betta Support
Company: Cindy + customer code provided by Aussie Betta Support
DOCK 58
50 Emjay Blvd
Brentwood, NY 11717
United States
Warehouse phone: +1 917-770-1819
Receiving hours: 9:00 a.m.–4:00 p.m. U.S. Eastern Time
The warehouse phone number is provided for carrier delivery purposes. Return approval and customer service are handled through AussieBetta.service@hotmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us promptly if an item is defective, damaged in transit, or incorrect. After verification, we will provide the appropriate resolution. If a return is required because of our error, Aussie Betta will provide return instructions and cover the reasonable return shipping cost. Approved claims caused by our error are eligible for a full refund, including any original shipping fee paid.
Exceptions and Non-Returnable Items
Gift cards, personalized or custom products, hazardous materials, and items that cannot be returned safely are not eligible for customer-preference returns. Sale items are generally non-refundable for customer-preference reasons unless the promotion states otherwise. These exclusions do not limit rights that cannot be excluded under applicable consumer law.
Exchanges
We do not process direct exchanges. The fastest option is to complete the approved return process and place a new order for the preferred item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country in the European Union, you may have the right to withdraw from the purchase within 14 days after delivery. The item must be unused, unopened, and in its original condition unless applicable law provides otherwise. Approved returns must follow the authorization process above.
Refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact AussieBetta.service@hotmail.com.
Worry-Free Delivery Claims
If you purchased Worry-Free Delivery powered by Seel and the issue is covered by Seel, such as an eligible lost, damaged, missing, or significantly delayed shipment, submit the claim through https://resolve.seel.com or contact support@seel.com.
Seel reviews eligible delivery-protection claims under its own terms. Product returns, change-of-mind requests, or matters not covered by Seel remain handled by Aussie Betta under this Refund Policy.
Contact
Aussie Betta Healthy Care Pty Ltd (trading as Aussie Betta)
22A Haughton Street, Linley Point 2066, NSW, Australia
Phone: +61 450 319 689
Email: AussieBetta.service@hotmail.com