Refund policy

We offer a 30-day return request window, which means you have 30 days after receiving your item to request a return or refund review.

To be eligible, your item must be unused, unopened, and in the same condition that you received it. You will also need your receipt or other proof of purchase.

Important Update: No Return Shipping Required

Due to temporary limitations with our overseas warehouse operations, we currently do not require customers to physically return items to our warehouse for approved return requests. Once your request is reviewed and approved, we will issue a refund directly to your original payment method without requiring you to ship the item back to us.

To review your request, we may ask you to provide your order number, photos of the item, photos of the packaging, and a brief explanation of the issue or reason for the request.

To start a return or refund request, please contact us at AussieBetta.service@hotmail.com. Please include your order number and a brief description of the reason for your request. Our team will review your request within 2–3 business days.

You can always contact us for any return or refund question at AussieBetta.service@hotmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For verified issues caused by our error, including defective products, damaged items, or incorrect items shipped, we will issue a full refund, including the original shipping fee, once your request is approved. No return shipping is required.

Exceptions / Non-Returnable Items

Certain types of items are not eligible for return or refund for customer-preference reasons, including:

Perishable goods, such as food, flowers, or plants
Custom products, such as special orders or personalized items
Hazardous materials, flammable liquids, or gases
Gift cards

Sale items are generally non-refundable for customer-preference reasons.

However, if any non-returnable or sale item arrives defective, damaged, or incorrect due to our error, please contact us immediately. If your claim is verified, we will issue a full refund.

Exchanges

We do not process direct exchanges at this time.

The fastest way to get a different item is to request a refund review for the original item and, once approved, place a separate new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you may have the right to cancel or withdraw from your purchase within 14 days of receiving your item, for any reason and without providing justification.

To be eligible under this provision, the item must be unused, unopened, and in the same condition that you received it. You must also provide proof of purchase.

For approved EU cooling-off requests submitted within the required period, we will process the refund in accordance with applicable consumer rights requirements. No return shipping is currently required under our temporary no-physical-return process.

Refunds

We will notify you once we have reviewed your request and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Refund Amount Calculation

For approved refund requests due to customer-preference reasons, such as changed mind or product not as expected, we will deduct the original standard shipping fee from the refund amount: $8 USD for U.S. orders and $10 USD for international orders.
If your order originally qualified for free shipping, the applicable standard shipping fee will still be deducted from your refund for customer-preference returns.
For approved refunds due to our error, including defective, damaged, or incorrect items, you will receive a full refund including the original shipping fee.

Please note that your bank or credit card provider may require additional time to process and post the refund after we issue it.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at AussieBetta.service@hotmail.com.

Worry-Free Delivery Claims

If you purchased Worry-Free Delivery powered by Seel and your issue falls within Seel’s covered events, such as defective products, lost packages, missing items, or significantly delayed shipments, you should file your claim directly with Seel through https://resolve.seel.com or support@seel.com.

Seel will handle all eligible covered claims according to its own policy terms and review process.

If your issue is not covered by Seel, or if you did not purchase Worry-Free Delivery, please contact Aussie Betta directly at AussieBetta.service@hotmail.com.

Policy Updates

This Return Policy may be updated from time to time without prior notice. The latest version published on our website will apply to all orders.

This policy was last updated to reflect our temporary no-physical-return process, under which approved refunds are issued directly without requiring items to be shipped back to our warehouse.